© 2017 by 7 York Road. All Rights Reserved  Contact: info@7yorkroad.com

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Shipping & Returns

Shipping Policy

To return your product, you should mail your product to Po. Box 12914, Dubai, UAE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

PLEASE NOTE: If you are shipping an item over £75 (400AED), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return & Exchange Policy

1.RETURNS

We hope you’ll love everything you buy from 7 York Road, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please also note: Goods that are damaged, or show signs of wear and tear will not be eligible for refund.

Additional non-returnable items:

NO RETURNS, NO REFUNDS, NO EXCHANGES on swatches. 

Please understand, human hair extensions are a hygienic product. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety reasons. 

This is an industry standard, & other hair extensions suppliers do not allow returns of opened items for the same reasons.

 

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.

1.1.Any item not in its original condition is damaged or missing parts for reasons not due to our error

1.2.Any item that is returned more than 30 days after delivery.

 

2.FAULTY GOODS

If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

 3. DO I NEED TO NOTIFY YOU IF I WANT TO RETURN AN ITEM?

If you want to return your goods in accordance with our Returns Policy for damaged or faulty goods, you can simply send us email: info@7yorkroad.com

4. HOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us:

1 Re-pack the item in its original packaging with labels and tags still attached.

2 Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

3 Keep your certificate of postage safe as you will need this as your proof of return.

5. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@7yorkroad.com.

 Sale items

 Only regular priced items may be refunded, unfortunately ,sale items cannot be refunded.

 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@7yorkroad.com